about whatnot
Manifesto
An erosion of thoughtful service across all economic sectors makes it increasingly difficult to keep promises to customers. As you well know, customers` needs don`t disappear. The burden is either shifted to the salesman or simply abandoned amid the high speed, highfalutin jargon of the moment (brand extension, guerrilla marketing, economies of scale, sales automation, who moved my cheese?).
Currently popularized rages (road, voice mail, computer, checkout line…) don’t necessarily mean our commercial society has coarsened, rather that savvier people resent the intolerably ironic gap between advertising and reality.
What to do?
whatnot was established solely to nimbly, responsively deliver on promises made to you, the customer. You needn’t remember the whatnot brand: you go to a movie to see a favorite actor or a particular story, not because it was released by Paramount rather than Warner Bros.
In business we just want what the seller said we would get; if something goes awry we want the seller to call us before we call him, and we want it fixed promptly without feeling negotiated into a corner.
When you work with us you will enjoy only the highest levels of turnkey service. Too many companies have ceased to provide our kind of personal service as unnecessarily costly (insufficient ROI) or else charge a premium for simple considerations (VIP this, Frequent Flyer that, Preferred, Elite, Platinum...) It is no coincidence that sales is the second oldest profession; it will endure as an intensely human activity for thousands of years to come.
Our Core Values:
- We are never in a meeting
- Cherish the customer
- If we don’t work for the customer, we don’t work
- Think inside the box (Our Knitting)
- Keep our eye on the customer
- Promises made, promises kept
